Very poor service ISTORE MALL OF AFRICA

Bad service for iStore mall of Africa! Their sales representatives lie to you to get commission on products you purchase! Very disappointed!

We bought a Apple series 4 watch for R8000 17/08/2019 asking the sales person when will the 5 be out, he rep**** not in 2019! We then decided to buy the 4, then 10/09/2019 24 days after our purchase the series 5 launches and selling price is R8000? The exact purchased price that we bought the series 4 for with MUCH less features!

Then the store manager rep**** - Afternoon Anysha ******tse,

I hope you are well. The case was brought to my attention where you requested a refund because you felt that the consultant who assisted knew that a new watch will be coming and did not inform you of such. This you brought to our attention on the 31 October 2019 and you purchased the device on the 17/08/2019.

Please note that we will not be able to do the refund as requested for the following reasons. On the 17/08/2019 no one was aware of what products will be launched or when it will be launched from Apple as the Apple keynote only took place on the 10/09/2019 (Almost a month after your purchase) and was released in SA on the 27/09/2019 (41 days after your purchase). The purchase on the 17/08/2019 was a purchased that you as our client decided on and we at iStore did not keep any information from you. Please feel free to do the necessary investigation on the dates I have provided you as according to those dates, there is no way we as a business could have known or intentionally keep information from our clients. Then my other concern is that you only brought this to our attention on the 31/10/2019 which is a whole 2 months and 14 days after the original date of purchase and our return policy clearly states 10 days. The pricing difference between then and now was correctly explained on the mailer received from Melissa and do not have control over exchange rates etc which is affecting any business.

After saying this, we are still willing to assist you as our client in the following ways. We are willing to assist with a refund on the product for the current pricing of R5999 which excludes handling fee that would be R1198 so total refund would be R4801.00. (This will only be done by iStore if the device has no scratches or anything on the device as we will have to resell the product that you are not satisfied with). If we should not be satisfied with the assessment on the device, then we can only do a trade - in.

I do sincerely apologize for the inconveniences and/or confusions that was caused by this matter.

HOW UPSETTING is this?

They lie, and ***** from customers!