Utter Waste Of Time

Item: Istore South Africa
Rating: 1
Author: saliesasman S

What a terrible Experience I had at the I-Store in Claremont Over the last few days. It starts with me wanting an IPhone 6 16GB on a MTN Talk 100 Plan. Yes it is a cheaper plan however it was one that was confirmed by the Guy who helped me. Count yourself lucky for me not checking what your name is. Saturday 19th November 2016 I walk in to the store to check what deals are available, the help confirmed that I can have the above deal SHOWING ME THIS ON A SHEET HE HAS OF THE DEALS ON HIS MOBILE, Documentation was required. Monday 22nd November 2016 I return with the documentation to finalise the deal, the SAME person firstly didn't recognize that I am coming in to complete my application which we agreed on. I confirmed that I am there to do the application of the Iphone 6 deal. He had this puzzled look on his face which made me feel like he does not know what he is talking about. He excused himself to the "back". After 5 minutes he returned to let me know that they do not provide the IPhone 6 16GB on Contracts. They only sell these phones Cash. Seems like this policy was in place way before I walked in to the store. I notified him that HE WAS THE ONE WHO CONFIRMED THIS OVER THE WEEKEND. He asked "I did?" This was the point where I lost complete faith in this guy. He called me back and said I should go to the MTN store as they should have this deal. I stormed out of the store because he in no way empathized for this, he gave me the incorrect information which is suicide in customer service. He was not confident and wasted days where I would have made an alternative plan to receiving the phone I need. Monday I had to make my way to Claremont from the CBD to complete this deal, This costed me money, time, and I still have no I Phone. Oh and MTN only had the 128GB one available on this deal. I Store Claremont If you need me to come in and Identify the employee who is costing you clients and revenue I will be more than happy to do that. I do not expect the deal to be fulfilled even though it was verbally confirmed with me as AVAILABLE. I service UK Clients in the BPO Sector. Your Social Media Department is probably the ones to deal with this complaint. You probably will send me a voucher (If I am lucky), this does not do justice to this guy still being employed over there, leading your clients/customers astray down a road of incorrect f###ing information. Cheers, Salie Sasman

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