Useless and Pathetic

Your service is poorest and pathetic, 1stly we wait for IPhone pro Max for almost a month then we receive the Sms iStore Waitlist: Thank you for your continued patience, your iPhone 13 Pro Max has arrived at iStore Loch Logan. iPhone 13 Pro Max is in high demand, and will only be reserved for you for the next 48 hours. Regards, iStore Team (***) on the 5th of Nov 2021 and same day we went to istore waterfront Bloemfontein and it was before 17:00 we waited for more than 10 minutes look at your CCTV footage to confirm this and Eventually by Luck Stephan came to ask if we were assisted, then we said No and we explained why we are there, He said to us we will not be able to make a contract for you at this time as it takes long more than an Hour to make an application, which I doubt and couldn't understand and said to him this doesn't make sense at that time I drove all the way for about 45kilos and back another 45 Kilos.He said to us please rather come Monday morning and my wife went and for that matter took a days off for her time to be wasted again by your pathetic and useless Agents, when she arrived there she spoke to Thandeka and she explained I am here as I was told I can come on Monday, and Thandeka went to check the device and she came back to her and say the Phone was given to someone else this morning. SHE is being told this after she waited around the mall for more than an hour, that's bad service it's best to a customer just to say it mildly.

I want someone senior to Phone *** to issue a new contract with her telephonically nothing else and a written apology from your istore nothing else today not any day further and your useless agents to be formally reprimanded or disciplined and I would like to know how you have dealt with them, all we want is the phone we wanted