Urgent Resolution Required: Unauthorised Activity on My Profile

Dear iStore Team/Telkom,

I am writing to express my utmost concern and frustration regarding a recent experience with your service. During my visit to your store for an upgrade, I was informed that the system could not assist me as my fingerprints were not recognised, and it erroneously flagged me as deceased. Consequently, I was unable to proceed with the upgrade or take out any contract. To my surprise and dismay, I have now discovered that a new number has been added under my profile, incurring a charge of R1,000. This is highly alarming, as I did not authorise or initiate any new contract or service. This situation raises serious concerns about the integrity of your system and the security of my personal information. I demand an immediate investigation into:

1.How a new number was added to my profile without my consent. 2.Why the system flagged me as deceased, preventing me from accessing services but allowing unauthorized activity on my account. 3.Measures being taken to rectify this issue and ensure it does not happen again. I trust you understand the gravity of this issue and will treat it with the urgency it deserves. Nonhlanhla Luthuli