Unwilling to help

<p>We were experiencing a problem removing a SIM card from an iPhone 6, as they "drawer" wouldn't come out. After approaching the store they were not even willing to try remove the SIM card, and we were told that the phone had to be sent away for the problem to be rectified, and could not even provide us with a quote to fix, and we would have been without a phone for 4-7 days. </p> <p>On getting home, we were able to remove the sim without any hassle using a piece of paper within 2 minutes. Surely the iStore staff should at least be willing to TRY assist customers who pay exhorbitant amounts for their phones as it is. </p>