Unsatisfactory Service received from Cavendish Istore

I visited your branch 2 weeks ago to get a damaged report. Upon entering the store I was informed that all consultants were busy and that they were closing at 17:00 (I arrived 10 minutes before closing time). I was instructed to return the following day.

My son and mother returned to the Cavendish branch this morning and was provided with a Quote - not with a damaged report. My mother paid R250.00 for the report. My son's phone was not assessed but looked at which costed R250.00 He was told that dust came through the crack of his phone - I struggle to understand your assessment process. We need the report so that we can submit a claim to our insurance. I am concerned about the level of service provided not once but on two occasions with visiting your store. I trust my review will receive urgent attention.