Unhappy customer

It's the part of having to call them to give me a new phone after it was ****** and I did claim it with the insurance they told me it was approved a week ago and it just had to be authorized a week later I call and they tell me they waiting for my statement but I sent through all the necessary documents and they have the nerve to say I must call them and check how far they are with the voucher number wow I am so disappointed thinking of actually going back to Samsung