Unhappy Customer

On Tuesday the 16th of October 2018, I made an online order of an iPhone SE on iStore . I believe the order was supposed to be delivered the following day on Wednesday since I called iStore on Thursday and was told that the delivery was unsuccessful due to a misunderstanding with the address as I have mistakenly typed 2 addresses thinking they require or they would need rather, an alternative address. That is when I confirmed one of the addresses to which I'd be expecting the delivery. On Friday, I called in again to track the order where I was told that the phone got delivered on Thursday and they gave me a tracking number to check with their courier services (RTT). I then call RTT and they put me through to the driver who then describes to me the residence that he had delivered to, which turns out to be a wrong address. He goes on to tell me the name of the person that he handed over the parcel to with no identification but just his confirmation that he knows me and a cellphone number. They attempt to call the receiver of the parcel when it gets them straight to voicemail and I also asked for that number so that I could also try but I had no luck. After hours and back and forth calls with iStore and RTT, I try calling the receiver's number and it goes through when he told me that he just got a call from RTT and they said they are coming to get the parcel back. Later that day, I then get a call from FNB where a lady asked me questions to confirm if I'm really the one who made the transaction of an order iStore and I confirmed. I then went on to tell her about my situation and she told me that she is aware and also that she is also partaking on the investigation. To this day I have not received any call from any of the parties, no one is notifying of any progress nor giving me update. I feel ******... actually i am disgusted by the service as now I without a phone and playing the waiting game as no one is giving me any feedback.