Unhappy Apple customer

I was appalled at the service from the Istore in Gateway umhlanga. Firstly it took them 3 hours to set up a contract for me on a vodacom new line. When I asked if there were any charges besides the R250 upfront fee they assured me that no the next amount would come off my account on the 15 of July 2021 and that would be my monthly instalment for my contract. However on the 24th of June a further R200 came off my account. I called vodacom as that was the network the contract is affiliated with and they informed me very politely that it is the activation fee for the contract and they were appalled at the fact that the istore had not informed about this. To top it off the istore refused to give me a copy of the contract which is my legal right. Safe to say I will not be dealing with them again.