Unfriendly, unprofessional staff at Constantia village istore

Formal Complaint Regarding Ongoing Unprofessional Conduct at iStore Constantia Village

I wish to express my deep dissatisfaction with the extremely unfriendly, rude, and unprofessional conduct of the staff at iStore Constantia Village. The team’s behaviour creates an unwelcoming atmosphere and does not align with the standards expected from a premium Apple retailer. Immediate attention to staff training and customer service is urgently needed.

I am writing to formally report a pattern of unprofessional and unacceptable behaviour I have repeatedly experienced at the iStore Constantia Village branch. As a long-time Apple customer, I expect a certain standard of service, and unfortunately this store has consistently fallen far below it.

Despite being assured that I would be contacted as soon as iPhone 17 units were back in stock — and being told it was a priority — no one from the store ever contacted me. My insurance provider ultimately resolved the matter for me, and their service was excellent in comparison.

In addition, during one of my visits, a long-haired brunette staff member was visibly pulling faces at another employee while she was assisting me. This behaviour was both unprofessional and disrespectful, especially toward a customer standing directly in front of them.

On another occasion, when the store was quiet, I approached a male staff member and politely asked if I could quickly ask him a question. His immediate response was, “I’m busy,” even though he was seated and not engaged with any customers. Only after I insisted it would take a moment did he agree to assist. This unwillingness to help, especially when the store was not busy, further reflects a lack of professionalism and customer care

Across multiple visits, I have consistently encountered rude, dismissive, and uninterested behaviour from several employees. The overall atmosphere in the store is unwelcoming and uncomfortable. Staff appear disengaged, unapproachable, and at times openly irritated when customers request assistance. This is not the standard expected from a premium brand like iStore, and it creates a negative experience for customers who rely on the store for support and guidance.

I respectfully request that management investigate the conduct of the staff at this branch and take steps to address their customer service training and overall professionalism. Customers should feel respected, assisted, and valued at all times — not dismissed, ignored, or made to feel like an inconvenience.

Thank you for your attention to this matter. I look forward to seeing meaningful improvement at the Constantia Village branch.