Unenthusiastic Service @ iStore - Mall of Africa

iStore - Mall of Africa. Service today was bad (01/06/2018 @ 11:00am). Nothing that I would expect from a premium brand such as Apple. We came into the store and walked to the desk to inquire about a new battery for an iPhone. The lady at the desk did not even look up at us, she was too busy cleaning a screen(we stared at her for about 45 deafening seconds, with her being able to see us). She waited for her colleague to come out from the back to assist us, s***led at her when she arrived which then prompted the colleague to roll her eyes as she approached us. We then were told in the most disinterested voice that we do not do batteries for my version iPhone. She told me where to go which was probably the only satisfactory thing that happened in that store. The store they referred us to gave us more friendly service. I love Apple, but I would rather go to another store where some staff have been trained or at least told to be nice to customers who could potentially make a purchase in the future. Just a tip to anyone working in retail, your smile pays your salary. I thought that I pay for premium service when I buy a premium product? Please don't contact me regarding this, but please do get this fixed as this is unacceptable.