Unbothered Store

ISTORE FOURWAYS - The most uncaring, unbothered store.

On Sunday I lost my phone and went to the store for assistance on how to protect my information and sort of block the phone. I explained to the technician that I forgot my Apple ID password but I had my ID and the box hoping that they would use those to confirm my identity. The lady told me there was nothing she can do if I don't have my password. I asked her then to assist me with changing the password and she just told me she couldn't. This is literally in the Apple Store and I am told they can't assist me to protect my information on their apple device. The lady was so unbothered. When you try to reset your password online, it literally says USE AN IOS DEVICE AT AN APPLE STORE. I guess there was nothing they could do :(

I proceeded to go to the assistant manager for assistance. I explained to him my predicament. He said he was going to check something, but the next thing I see him busy with papers, literally just left me there. When I went to him, he pawned me off to another useless agent.

I went back yesterday - Monday - to get a new device. I got there 10 minutes before their closing time because I was from work. Firstly the agent that helped me... oh my God, she looked so bored like she didn't want to be there. I can understand that perhaps she was looking forward to going home, but I am a customer who needed her help. Baby girl told me that the iPad they use purchases is at the back, and it will take about 3 min to start. I said that was fine because I needed a phone. She turned to her colleague, had a little whisper then said it will take 17 min. I told her I had all the time in the world because I do need a phone. She turned to the colleague and asked if I had my credit card, and I responded "yes". She went on to ask if I had an ID with me. She is asking me all of this and she hasn't even gone to collect the iPad. I did not have my ID and I think that made her day because she told me she could not assist. I had my driver's license as well as a copy of my ID on my hubby's phone and she refused. She further went to her assistant manager, the same one from yesterday, who again told me "no".

I can understand procedures and all, but that store was not willing to help in any way or form. They just didn't care. The sales agent, the technician, and worse the assistant manager. I have never been so disappointed in a store that prides itself on being a premium store. SO DISAPPOINTED!!!