Unacceptable Trade-In Offers and Lack of Response

I am writing to express my dissatisfaction with your trade-in valuations and the lack of follow-up from your staff. I recently brought in my iPhone SE (2022), which is in very good condition, and was offered a trade-in value of R2200, despite the device currently being sold for R11999. Additionally, I brought in my MacBook Air (M1) after a minor dent and was informed that exterior repairs are not an option. This leaves me with the choice of living with the cosmetic damage or trading it in for R6600, which is significantly below its current retail price of R15699.

This situation is concerning, especially for customers who may not have the means to replace their devices easily. I expected more from a brand like Apple, which emphasizes customer service. It has now been several days without any follow-up from your team, and there seems to be little interest in providing reasonable alternatives or solutions.

I request a solution to both issues and look forward to your prompt response. If I do not receive a satisfactory reply, I will consider escalating this matter further.

Sincerely, Ashley Kettles