Unacceptable Service delays

I app**** for a contract application for a MacBook Neo on istore.co.za on the 23rd of March by the 27th I had zero feedback and was told there is a backlog so I requested that the application be transfered to my local iStore as in-store applications are processed within minutes. So the store contacts me and tells me I should come into store becuase they require my biometrics so I go into the store just to be told the Neo is not loaded on the systems yet so that was a complete waste of time. So I request that the application then be transfered back online and told I can I have to apply again. It is now the 7th of April and iStore can still not tell me how far my application is or even give an indication of when it might be processed. As a first time iStore client I have to say this is by far the most *********** and uninformed service I have ever experienced with a service provider