MK
Mabotseba K

1 reviews | Active since Jun 2016

07 Jun 2016, 08:00

The worst service ever!

<p>I just wanted to buy an iPhone SE on contract. I didn't expect to spend 5 hours in a store, that was on Thursday 02/06/2016, we got there at 13pm and left at 16:30 without the phone. I went back on Friday to pick up the phone and have the SIM card activated, when I got there, the consultant handed me the SIM card and the phone both still wrapped and I asked her to ser it up for me and she directed me to someone else who then opened up the phone and SIM card and "set it up". She then said it would take a few hours for the SIM to be activated. I had to spend the whole weekend without an activated SIM. When I called Vodacom they said the SIM card was never activated (I paid an activation fee at the istore) and Vodacom said only the store can activate it for me. So i had to go back on Monday and tell them all this....and the consultant was like "oh I didn't activate the SIM swap" .... she then tried to activate it and said it should be fine now. Well guess what.... I'm still without a working SIM card. It's Tuesday. Is taking a contract with istore South Africa a whole-week event? I wish you had told me this before. I am so annoyed with your service. And your manager at Eastgate couldnt careless. ..after I explained to him that its the third day I'm coming in. God knows I'm never buying anything from that store again. I don't have my whole life to waste in a store.</p>

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