Terrible service with regards to repairs

<p>I sent in my iPhone to get repaired on the 31st of July. There was a problem with the screen and I was assured I would get my phone back within 3 to 5 business days.</p> <p> </p> <p>A few days later I got a call to say that they would not be repairing or replacing my phone because there was internal damage to my iPhone and I was quoted a ridiculous amount to get a new one. I rejected the offer and asked for my phone to be sent back. When I got my phone back, I noticed that there was additional damage to my phone. I was qouted an unfair amount because the damage that happened while my phone was in the care of Apple was taken into consideration.</p> <p> </p> <p>I understand that the iStore is not responsible for the repair of the phone but I was met with apathy and incredibly slow service. The technician in store said that he would phone the care centre on Monday morning (today) and that he would keep me updated. This morning I received an SMS to say that my unit was ready for collection so I drove all the way to Centurion from Pretoria to find out that the technician hadn't phoned the care centre even though it was around lunch time. He eventually phoned the care centre and was told that they weren't going to do anything. After getting no help from the technician, I asked to speak to the manager who refused to accept that the store might possibly be to blame for the damages to my phone and also received little help from him. They eventually told me that they were going to send my phone back to the care centre for further diagnostics.</p> <p> </p> <p>I am appaled with how long it took for anything to happen and that no one wanted to take responsibility for the damage to my phone. I have waited more than two weeks for my phone now and I really need it to be fixed or replaced. This is the worst service I have ever received from a phone company and I find it very dissapointing considering how I usually get great service from Apple. I can't comprehend how they expect me to accept a phone that was damaged while in their care.</p>