Terrible Service From Istore Menlyn

Good day Istore executives

I visited your Istore in menlyn pretoria on the 21st Oct 2022 in the morning to book my iPhone 6 Plus which had just stopped switching on or charging.This was in the morning around 9am which I was told I must first make a booking which was done and I secured a slot for 1pm on the same day to have my phone fixed.When I got there at the time booked and reserved by them I still had to wait for a technician to be available to attend to me.So what was a booking for if I still had to wait for about 45min to be serviced?Wait the drama was not done,upon been attended a lady technician came to attend to me and she asked few questions regarding the faulty device to which the info was provided.She then took the device “IPhone 6 plus “ plugged it on charged to see if it charged and it didn’t.She tried switching it on and it wouldn’t switch,then she said unfortunately if it doesn’t switch on it has to be tested and they charge R250 for handling fee wether they can fix or not fix that handling has to be paid.She then plugged it on some tablet and there was a msg that popped on the tablet which read device won’t switch on.She then said you see this device can’t be repaired it beyond economical repair.Hold on guys you are istore are you not?I am sure the device can be repaired wether the issue is the motherboard or screen or whatever the issue is.Why can’t you give me options as a customer to decide.Fine they still charged me the R250 and I walked away very irate ,irritated and rather dissatisfied with what I had just experienced.I then took the very same device to some guy who has a cellphone and it took him literally 30min to have the device switch on.All he did was software update according to him.Guys the level of incompetence in your Menlyn store is beyond comprehension,I demand my R250 refund because I did not get any service from your istore menlyn please