Terrible service from iStore

I have had the worst customer service experience from iStore.

I app**** on 15.10.2019 for a new cellular contract and did not receive a response until the 17th when I emailed for a status on my application.

On 21.10.2019 I receive a mail stating I have been provisionally approved and documents were sent to me for completion. The documents that were sent were for another customer. I responded indicating this and the correct documents were sent on the 22nd after apologies for the delay and mixup. I sent the documents on the 22nd, I did however not include two documents which was a fault on my side. Nobody called me to tell me I didn’t send all the documents, instead I had to call on the 24th to query why I haven’t received an update. I was candidly told I did not send all documents. Is it not normal practice to inform customers if there are documents missing? That issue was resolved almost immediately, I sent the documents a few minutes after. I was told my issue would be resolved at the beginning of this week. On Monday, the 28th I was told I would receive my phone either on Tuesday or Wednesday. On the 29th I received no call. On the 30th, I call to ask for the status of my delivery, I get told Of a shortage in supply and that I must wait for delivery on Friday, the 1st of November. My question is why do I have to call on the day of delivery to be told I would not be receiving my phone today. I have been using my airtime almost every day querying this issue. Online purchases are there for convenience, I think I would have been better off walking into the store and applying for this contract.

This matter has been going on for two weeks and counting. I am not even confident I will receive my phone this week.

This is by far one of the worst customer experience I have received from iStore, not forgetting my recent experience with iStore Pavilion where I was accused of returning a counterfeit cellphone case to the store. I am beyond words, it is sad to see a company with such a good reputation deteriorate to this level.

PS: I still have not received my phone, my calls and emails are not being answered.