Terrible service at iStore Canal Walk!!

I went into the iStore yesterday around 5pm, waited around an hour to get help, eventually I got passed around between 3 people and eventually spoke to someone who was able to assist me in taking out a Vodacom contract for an iPhone 12. After filling out the form, I was told my status on Vodacom was pending and therefore nothing could be done, I offered to send through my documentation to speed up the process and he said he did not need it. I was told by Gregory that he would hand the account over to one of his colleagues who would get authorization from Vodacom in the morning so that I could pick up my phone today. This was NOT the case, I have zero communication from the iStore, I called multiple times and could not get through to anyone, eventually I contacted Vodacom directly to see if they could assist, and while they were very helpful, they could not rectify the 'pending' status or submit my documents due to the iStore not submitting the documents on their side.

I am extremely disappointed at the lack of service, and no communication from iStore Canal Walk.