Terrible Service

The band new iStore in Centurion Mall is terrible. Not only have I had to wait in a line of over an hour 3 times in the last week, but the staff are so rude and don't help.

I tried to make an online booking for the tech counter but it has been offline.

Staff at the tech counter are so rude and do not communicate with you or explain what is happening.

I was told by the tech guy that I'll receive an email with my quote (actually I was told this twice by two different guys) and I never received it.

I handed in a faulty part yesterday to be replaced and I have never felt so uncomfortable leaving. So scared they haven't documented it properly and they have no record of it. When asking the tech guy if we could handle the documentation for the payment of the replacement part now while we are here he said "What documentation?!?" to which we explained that we had heard that you needed proof of ID and he rep**** "NO thats there and this is here!"

I'm disgusted.. Your new store sucks!