Terrible service

<p>I took my iPhone into iStore in PE store begining of December 2016. The phone had died and wasn't responding.<br />The gentleman that booked the phone in advised that before I book it in I take it to a gentleman who works at cellular city who would be able to tell me what was wrong with the device.<br />I duly did and was advised by the gentleman that the motherboard had packed up. I then went back to the gentleman at istore and he booked the phone in.<br />I then received a text/email stating that the phone had been tempered with and there was unfortunately nothing Apple/iStore could do for me.<br />To my surprise I went and collected the phone and was advised that I should have been informed that once the phone was opened it would loose all its warranties. I am unhappy with this as had I been informed I would have booked in the device immediately and not gone to cellular city.<br />i took up the matter with the manager who then in turn told me she will not engage in he said she said argument. I even went as far as to suggest we do a polygraph test to prove my case. My issue is that the gentleman who assisted me should have never referred me to Cellular city in the first place. He should have booked the phone in and waited to hear. I wasn't aware that if the phone was opened by a 3rd party it looses all warranties.</p> <p>If if I take my car to BMW when it has a problem, BMW wool under no circumstances refer me to take my car elsewhere, especially when they know my actions could result in me loosing all warranties. They in fact ALWAYS make sure you're protected.</p> <p>Moe im stuck with a dead phone that I can't do anything with and a manager who refuses to hear my story.</p>