Terrible Customer Service

<p>On 4th January I left my iPhone at the Somerset West store who sent it in for repair under warranty. The service centre received it on 6th January. I was told to expect a turnaround in 7 - 10 working days. On 17th January I emailed asking for an update having heard NOTHING. They rep**** - asking for my access code! Really - my cellphone was sitting there for 13 days and it took me to ask for an update to prompt them into having a look at it? I rep**** with the pass code and also asked what the delay was. I received no reply. On 19th January I emailed asking for the repair centre managers name and contact details. I received a reply stating that my cell phone was being diagnosed. I again asked for the managers contact details. No-one rep**** to me. On 20th January I again emailed - no response from them again. Eventually on 23d January I received the name of the manager but no email address. I had to reply and ask AGAIN for the managers email address which I was eventually given. On 23rd January I went into the Somerset West Mall branch and asked to see a manager - I was told that they were not available. The details of my complaint were taken and I was promised a call back. It's now 2 days later and I haven't had the courtesy of a return call. On 24th January I emailed the manager (Elizaan Swart) making a complaint and asking for an update on my repair and surprise surprise - I have had no response. I use my cell phone for business and the ****py old loan phone I was given is about as useless as the repair staff are. I am absolutely disgusted with Istore South Africa - your contempt for your customers is disgraceful.</p>