Terrible customer service

<p>I entered into a contract through the iStore in Brooklyn Mall Pretoria with Telkom more than 2 weeks ago. I was told it would take 72 hours to process everything but to this day I still have not received the phone. I was told I would be getting the phone today but I have not heard anything from them and I have complained about what is going on but clearly they did not take me seriously as a customer.Every time I go there and enquire about what is going on the store always has an excuse for why things have not been done from them losing paperwork, losing the device or their systems being down. I find this behaviour highly ***********. Being a premium brand, I would expect to get a premium service,not such inefficiency. The Brooklyn Mall iStore seems to be lacking in professionalism and customer service, which is not synonymous with the Apple brand.</p>