Terrible customer service

I don’t even think they deserve even a 1 star rating. Very bad very poor customer service it’s been more then 48 hours since I’ve app**** for a contract and still so apparently the MTN system is offline. I’ve been to the Istore in pavilion mall on Saturday did all necessary steps in order to apply for my contract. I was told to check for an sms within an hour or 48 hours so within an hour I received an sms my credit check has been approved so I went back to the store get to the store the system isn’t allowing any MTN contracts to be done. I even received an sms stating my bill limit is changed to 0 so I’m sure that states the contract has been approved.It could take at least 48 hours mind you I’m still waiting 5 days later.. the store contacted me with the same issue saying system is a problem. How does MTN and apple expect to get business when they are just not helpful every time you try and get to customer service to see if they can assist and see if MTN is still offline all they do is say we will get the store to call you we cannot check for you. This is so frustrating and terrible. @istoresouthafrica get better in communication and sorting out issues faster. I feel like not doing business with you guys ever.