****** phone refusal of ownership

<p> My phone was ****** and I got a call from Michael at istore Menlyn to say my phone was brought in and that the manager would call back to arrange pickup. Two days later, over R100 in airtime and holding on the awkward call centre which for some obsure reason doesnt have direct store lines nobody is willing to assist me, since my case has not been esculated. </p> <p>I would think that ****** property should be on the top of Apple's priority list, but apparently if ****** property is brought in, they prefer to hold onto it for two days refusing to contact the owner (me) and causing undue stress and trauma. All I ask is one simple phone call from the manager, Grant from istore Menly to confirm whether or not they have my phone. Why is this proving to be so difficult?</p> <p>Calls made: 22 Aug, 1:30 Jabu callcentre agent logged call, ***. 23 Aug, two agents, hold on for over half an hour before call was dropped.</p>