Slow and disingenuous service

I bought a set of AirPods from the iStore, and after about 2/3 weeks one of the pods stopped working. I returned the AirPods, and the sales consultant said that if they could not be repaired, they would give me a new set. This would take 5 days. Great! I thought. I am afraid not. They said they were ordering spares. And it would take 3 - 5 working days to solve. The 'spare' it turns out is the entire left EarPod. So no replacement I must wait for a 'part' that was on the 23rd of May. I am still waiting . . .