Shocking Service from iStore Pavilion Centre

Went into the Pavilion shopping center iStore yesterday to do a simple cell upgrade. I was met by a very abrupt and rude sales lady. I wont publicly place her name but if Apple contacts me ill gladly provide the name. I was in the store for over an hour being giving the run around and incorrect information when I asked questions. The answers I was given were parrot fashion out of a text book like an automated robot. The lady was abrupt, rude and unfriendly. Pathetic service from a premium brand, how can Apple be hiring people like this to represent their brand. Due to Covid the application is done on your own mobile device, iStore should be providing customers with iPads to complete these online forms as it is very difficult to try and do this on a small iphone screen. When asked to provide proof of residence other than a vodacom bill I did so, to then be told 20 mins later do I have another proof of address from another company. I was instructed to do something and then the lady walks away into an office, I eventually had to go and call her to assist me further. Terrible service and not what I expected from Apple.