Shocking service from iStore Gateway Shopping centre AGAIN!

To iStore Gateway Shopping management and iStore South Africa

I am sorry to email in a pretty irrate mood.

I receieved an SMS on the 7th June 2018 saying I should come collect my new iPhone, which I was assisted to secure a few weeks prior.

I went into the iStore on the Friday 8th June, and unfortunatley my original ‘customer sales person’ was not in, but I was told by another employee, that I could not process my new contract or receive my phone anyway, as no one from MTN was on duty that day.

I was again let down by the iStore. Now the 3rd time.

I proceeded to give my ID and proof of residence to the salesperson, whom also took my cell number and name down on a s**** piece of paper and assured me that he would forward the documents to process my phone and contract to my orginal salesperson. This has not happened.

It is now the 12th of June, and I have had no correspondence.

After my shocking service at iStore Gateway, since my original application in November 2018 , for which I remind you I have never received my iPhone X.this has now been my 4th visit to the store with absolutely pathetic customer care, service and follow up and still no phone or new contract.

I am not happy as you can imagine.

I work as a doctor and therefore am in the service industry. I KNOW what service is, and Gateway iStore does not provide it.

My contact details are: ********** 714.

I doubt I would even receive a shred of acknowledgement from this, but I am tired of poor service.

Regards Dr DA Ramdass