Shocking service from Istore Cape Gate, CPT.

Good day,

I am writing to formally complain about the unprofessional service I received from Istore on the 17th of July, 2024. I visited iStore Cape Gate, CPT to trade in my iPhone, which was in immaculate condition. During my visit, I was informed of the trade-in value and was assured that the payment would reflect in my account within 7 working days.

It has now been 10 days, and I have yet to receive the payment. Despite multiple attempts to contact the store, I have been met with inadequate responses and excuses. Most recently, I was informed that there was a mistake and that I would have to accept a store gift card instead of the cash payment initially promised.

I find this unacceptable and insist on the return of my iPhone in the same condition it was handed over, as I no longer wish to proceed with the trade-in under these revised terms. Alternatively, I expect the cash payment to be made to my account immediately, as originally agreed upon.

I trust that this matter will be resolved promptly and professionally. Failure to address this issue to my satisfaction will leave me no choice but to escalate my complaint to higher authorities, including consumer protection agencies and social media platforms.

I look forward to your prompt response and a satisfactory resolution.