Shocking and dishonest service

Bought a new MacBook Pro 13 Inch for my son's use. Terrible in-store service at Sandton Drive. Two days later there was something loose inside. Returned it to the store but was told they couldn't exchange it but had to take it in for 10 days to see if it wasn't tampered with. My son had exams and couldn't do this - he was told to just use it like that, with the rattle inside! A few days later I went with him to another iStore and was told the same story, but was told that he could get a loan machine - but from another branch. He exchanged the new one for the loan machine. Ten days later he was told that they would repair the laptop but that they did not have the spares, which had to come from Apple in Europe!!! I do not want a repaired laptop when I buy a new one.

I was referred to a third party to "escalate" my complaint. I demanded an exchange or a refund which is my right in terms of Section 56 (2) of the CPA. They have not reverted and I am still without the new machine I bought more than a month ago. This is so shocking that it is ******** - they are acting in dereliction of the Act.