Service levels

I was in store in the 24th of July applying for a contract with a telkom bundle, I was told they should have feedback in a couple of hours or the next day worst case scenario Monday morning.. rep from the store kept me informed after I emailed them to find out the progress..

Eventually went to the store on Tuesday afternoon to find it is still pending with telkom, went to the telkom store and they said it’s apple’s side.. couldn’t get an answer as no one actually had a clue, tried to cancel application and apply again, tried to apply for a different package and istore Clearwater didn’t even have it in their system but had it on their website ????

For a premium brand this is shocking service…