**** service from iStore Tygervalley

I ordered an iPhone through iStore Tygervalley and received confirmation on 7 Jan 22 to collect the device. Accompanied with the phone I also app**** for a new contract with a service provider. Firstly they could not find the phone at the store and after completing the forms I was told the third party lines was down and they will contact me to come back once resolved.

That did not happen, so I followed up on the 11th of Jan 22. The manager at iStore contacted me and confirmed that the third part lines are still down. I received an email the next day from Juan Saunders, confirming that the application is now at the third party for vetting.

I received an SMS from the third party supplier on Friday 14 Jan 22 that the application is approved, I followed up via call centre and was advised that iStore Tygervalley will call me. I followed up via email directly to Juan and no feedback from them.

It seems that iStore Tygervalley are making so much profit that they do not seek new business. My perception is that they also employ people that are unfortunately not competent to do the job. My application to buy a car took less than 24hrs.

So, seriously **** service from iStore Tygervalley, rather stay away and go somewhere else.