service delivery

I am really disappointed with the service given from I-Store Cresta Mall. Bad service seems to be a trend with most I-Store’s. I did an online booking for a data transfer between 2 iphones. The category indicated online that this was a free service. When i got to the store I was informed that there was a R450 charge for this service, due to the phone being purchased through a service provider. No where does your website mention this .If this is a requirement ,surely your website and stores should be in sync. I was inconvenienced and your staff showed no empathy or remorse. I even explained that I have been for a spinal op and wasn’t supposed to be mobile for a further 4 weeks but due to the data transfer ,had to go in store. After leaving the store highly irate, I was called back and assisted. Is it your intention to **** off your customers first and then assist them. Secondly , I was sent an email some time back regarding a recall on my old device . Email read please take your iPhone to the closest branch due to a battery issue hence the recall. Also email reads free but when I get to them ,technician advise there is a charge of R500. Please can someone advise why…