Sandton City Istore... The worst of the worst

Sandton Store

I went in to do a trade in and get a new Iphone, I arrived in the store at 13:00 and only left at 17:00! The first two consultants dealt with seemed to have little to no training on Apple products. Then the "manager" named Mandla asked if we were ok, we explained alongside another angry customer how long we had been waiting, his response was to straighten the chairs and say "ok" with a smile on his face, on 3 occasions I have dealt with Manager Mandla, all 3 times have been worse than the last. The process of trading in and adding that value to a new phone is a long, tedious and completely drawn out for no reason. How it takes 4 hours to process and invoice a new phone is ridiculous. It really does seem to be a case of the Sandton Branch not caring on training staff correctly, getting the right people to manage the store and certainly don't care how they deliver the final product. I understand that we are a small drop in the ocean of consumers but its experiences like these that make it harder and harder to part with hard earn money supporting a brand I believe in and love. Sandton iStore is in serious crisis mode, I would not set foot in there for any products as you will be met with the most disappointing service. The management needs a serious change..

I love Apple. It's a brand that has given much joy to many people! The Sandton iStore however has taken all those memories away and replaced them with frustration and anger.