Rotten to the Core

For a supposedly cool global leading brand, the whole iStore experience is the most frustrating, painful and wasteful thing I've ever done. It took 4 hours to trade in and contract a new phone, and after all that I was not issued with a receipt for the trade-in ("I should have asked for it") - and after nearly 2 weeks I do not have the refund for the trade-in. Trying to contact anyone through the Contact Centre - the only way to try and reach anyone - is just a host of sickeningly polite dead-ends. No-one "gets back to you", nothing happens, and the amount of time just hanging on listening to crackly piped music is enough to drive one to slitting wrists, if the calls aren't just cut off. Extremely polite - but inefficient, unprofessional, and bordering on ********ly ********** service.