Rotten Apple Service at iStore Brooklyn

I have moved from iStore Menlyn to iStore Brooklyn as I have bad customer experiences. Now iStore Brooklyn can join the queue as a bad experience. I wanted to purchase a new MacBook Air. Trade in is “easy” according to the website. Book you place, get an estimate and go to the store chosen. That’s when the hassle begins! To trade in the store says R500 less than the online guys at best. Then inspect the used item. All good - they like the machine and will pay. Now give fingerprints - except their system rejects my fingerprints. The system shows my photograph but says my fingerprints “are not yours, sir”. I show the receipt and drivers license. I purchased the trade in from the same store but Drivers license is not accepted as proof of ID. REALLY! I asked to see the manager - a certain Mr van Solms. By the way he sold me the trade in and my iPad and watch. He cannot override the system I must have SA identification and drivers license or no trade in. He refuses to look at my account record of all purchases made at iStores! He refuses to assist. He walks away and no apology for the inconvenience of me coming into the store without knowing that I need SA ID. Simply walks off muttering! In my opinion he was extremely rude. No offer to try and solve the problem or offer alternatives. I walked away and went to Incredible Connection. Incredible service, smiles and a free additional 2 years warranty for the same Apple machine I would have purchased at iStore! No trade in but the salesperson offered a solution to that. Incredible Connection. iStore need to explain fully on the trade in booking system what is required iro ID. This is a new requirement they have introduced- I have traded in before and not required fingerprints recognition. They also have to be aware that many older clients do not have fingerprints on their thumbs due to years of use. Even home affairs know this. So - warn you clients of your requirements, be polite and at least apologise when a client is inconvenienced! The clients ahead of me in the tech queue also left the counter in a rage! That was another matter. So it’s not just me! Mr van Solms needs to learn manners and some customer skills. Apple - I love your products bur your staff customer skills leave much to be desired!