Rotten Apple

New Macbook Pro 13" broke after 2 months. Sent to service centre in Jet Park who have no contact details besides an email address. Emails are responded to by a bot. Cant get reason for problem with Mac except that it's a "memory" issue. Three long weeks later, unit is returned to Apple store in Fourways. The technical centre is run by people barely out of their teens who may be brilliant at tech but are pathetic at customer interface. PC wiped clean. All my data gone. No one can tell me why as is was a RAM issue not hardware. Tech manager takes umbrage to my suggestion that they reload my data off the external hard drive as it is "NOT THEIR JOB". Doesn't seem to realise that the R35k I spent on the useless piece of **** pays for his salary? So instead of getting a brand new PC I get one that back that has been tampered AND is wiped clean. After being an Apple fan for years I am disgusted at the way this has been dealt with, both by the service centre and by Apple i-store Fourways