Replacement Insurance

The screen on my daughter's iPad got cracked at school and as I had taken the insurance when I bought the iPad I took it back to Clearwater Mall to be replaced. We were then told that we had to disconnect the \find My ipad"app which we did but they kept telling us it hadn't been disabled. We took the iPad back to Clearwater Mall where they saw it had been disabled but then had to delete everything from the iPad which I am assuming has been done this morning. This morning I get a call saying the needed to contact Apple Europe to unlock the iPad. A second phone call this morning is now placing the fault at our door as we have apparently logged into the iPad with the incorrect Apple ID at the store this morning which we did not do...all we did was put in the pin to the iPad to unlock the screen. This is an educational tool and my daughter needs it to study for her cycle tests but the attitude of the staff member is \""We have been telling you to unlock the iPad and you haven't done it.\"" I will NOT be returning to iStore Clearwater Mall for any reason. Your staff are rude and clearly do not know what they are doing."""