REPAIR NUMBER CR28163..... WERE IS MY PHONE THAT HAS BEEN BOOKED IN FOR REPAIRS???

<p> GOOD DAY </p> <p>PLEASE ADVISE WERE IS MY IPHONE 6 THAT WAS BOOKED INN FOR REPAIRS AT THE ISTORE IN CRESTA?....THE PHONE WAS BOOKED IN ON THE 20/03/2017</p> <p>REPAIR NUMBER CR28163</p> <p>IT IS NOW OVER 3 WEEKS AND IT WAS MADE REALLY CLEAR TO YOU GUYS THAT THIS IS URGENT AS I DO NOT HAVE A SECONDARY PHONE?</p> <p> </p>