Refusal to process refund by IStore Gateway

I bought at iPhone 15 Pro Max, privacy screen and clear phone case at the iStore Durban on 1 February 2025 and walked out of the store after setting it up, assisting by the sales consultant Owami.

When I got home and reviewed by slip, I noticed that I have been charged for an Apple Watch strap, something I did not buy as I do not own an Apple Watch.

I went to the iStore Gateway the next day and informed them of this and the sales consultant Sphelele called the assistant manager Shameer who asked me if I had a credit card they could run to process the refund. I informed him that I do not own a credit card, just debit cards. He said they would EFT my refund of R1200 after 7-10 days if I emailed Sphelele my proof of bank account and ID, which I did immediately.

The refund has not come, 7 weeks later. All my attempts to contact Shameer are being ignored. I eventually went back to the store which is currently being renovated and headed to the kiosk to query this. The young man who was assisting me called Shameer who said on the phone that they were verifying the validity of my query and checking if the strap was indeed in store. And that my refund will be paid within 5 days. That was two weeks ago - I AM STILL BEING MADE A FOOL.

IStore Gateway, please pay me my R1200 that you owe me. You can clearly see from my Apple account that I only own an iPhone 15 Pro Max, iPhone 6s and MacBook. No Apple Watch.