Putrid Customer Service at ISTORE

I have never been utterly disappointed as much as I have, when applying for a contract with vodacom through the istore. I thought, instead of purchasing the phone through the service provider id take it through the istore and when you need updates etc you won’t be charged silly fees because you didn’t purchase it Directly from them.

I went into the istore cavendish as it’s the closest one to where I reside. My husband wanted to buy a iPhone for me and we completed all the documentation with supporting documents on the 22 January. What’s today’s date? The 23 February, ***, you ask.

I sent an email and a king gentlemen by the name of Andries Blom assisted immediately and confirmed he’l keep in touch and let us know from there. A few days after 22 Jan, I was asked to then send a pic of the digits on my prepaid SIM card to him as they’ll need it for the contract. Ever since then we’ve been waiting and waiting and waiting for feedback.

Was the contract successful or not what’s the hold up and th most frustrating thing is you cannot call the dam store. Every time I send an email to ********** no one blady responds. You call the call centre and they send an email to the store requesting for someone to contact you back, but oh no..... the best part is on Thurs 22 February I call the istore call centre after 09:00 am only to be transferred to a consultant who makes sure she transfers me directly to someone in the store. ANTHEA decides to give me attitude, not sympathetic, no professionalism, no empathy and sounding most GATVOL of me and not understanding any sense of urgency and blatant disgusting customer service I’ve ever received in South Africa may I add and from an Istore!!!!! You wouldn’t believe..... I confirmed I sent an email to the manager at cavendish, she asks when, I say yesterday, she says oh I see the email I’m not sure why no one responded. All she can do is have a consultant contact me after 10:30 as she has no access to what it is that will give her the details to my contract, REALLY?

Anyway, needless to say, I’m still awaiting a call and reply to my email.....at the same time my husband is now getting upset because this is just not on. My husband and I after gym this evening decide, let’s go into a vodacom store and find out if it’s vodacom that’s not prolonging the process, and the young lady at the vodacom opposite pick n pay and virgin active in Claremont tells me that ISTORE have not sent off my husbands supporting documentation and the contract is still pending!!

So now I’m most ****ed off, no customer service, total disrespect, no etiquette and my husband and I haven’t received a dam email nor call apologizing for this putrid service. I don’t know if ISTORE CAVENDISH doesn’t care bout customers in general of if they are scored on customer service but I’ve NEVA EVA IN MY LIFE experienced such treatment from any other istore in Cape Town.....

I would love to see who responds to this review of mine as I haven’t even mentioned everything that’s transpired but really, why should one even set foot into that istore when you can get the same dam phone at a service provider, your phone you’ll probably get within a half hr and everything is done there an then..... but hey what do I know, I know that I will not take lightly and will demand that steps be taken to rectify what’s transpired and for no other customer to EVA be treated as terribly as my husband and I have.

Mrs Lewis-Kendall Most concerned and utterly disappointed customer