Poor Service iStore Menlyn

I enquired about doing a MTN upgrade on my Data Package that includes the Macbook Air 13 inch M1 on Friday 13 June 2025. The sales assistant proceeded with the upgrade process. After two hours the process was still not completed.

Whilst waiting for the upgrade to be completed, the other staff in the shop had no respect for the customer's space, frequently pushed to the side whilst busy with the salesperson. No proper feedback was provided by the salesperson why the upgrade is taking such a long time.

After two hours in the shop, I asked to have a conversation with the Store Manager. She was equally unhelpful and just dismissed it is not their problem - no apologies extended for the delay. After nearly 2 and half hours I was told they will contact me. After 4 days I am yet to receive any feedback from iStore Menlyn regarding this upgrade.

The service is shocking - I have reported it to the Apple Customer Helpline but no reply from them as yet. Poor poor service! Upgrade still not done!