Poor service IStore Liberty Midlands

On Friday 30.05.2025 I visited the IStore Liberty Midlands Mall @ 16h30 ,I needed assistance as my apps could not be updated due to pending subscription update. One of the consultants had a look at my phone ,after not being able to assist me asked me to make a booking for the next day as they were all allegedly busy. On Saturday 31.05.2025 I was greeted by the store manager who told me to wait and there would be a charge R350.However when The technician came he looked at my phone and said he is unable to assist me and I should call Apple support . Previously I also needed assistance with my laptop, and was told that I could not be assisted as I had purchased at the IStore Gateway and not at Midlands mall. Even with this incident I was questioned where I had bought the phone and to my relief I had purchased at Midlands Mall .Still the technician couldn’t assist me instead he told me to call apple support (finance department) I find this absolutely annoying as I have been assisted at the store previously with the very same issue free of charge.I felt the staff were very dismissive and unwilling to assist or listen to my plight. This is very poor after sales service and a great contrast to the enthusiasm displayed at the sales pitch. I’m not sure if this refusal to assist was based on lack of knowledge or justpoor customer service. Thank you Monica Hammond