Poor service delivery un satisfied client

Hi.

I wamt to lay a complain with IPhone i purchased at Gateway Store . After one year of puchasing this phone in 2024, I am continously having overheating problems. I visted the store over numerous times to resolve this issue at the first visit they were not proactive in arranging my warranty.. There after the technician did various test on the pbone, there after bringing the phone home and still experiencing over heating issues on the phone. I also bought a new charger in the store, boping this was the issue with battery but it was not.... The last time the phone was sent to i phone service center at gauteng, wbich was replaced wifh new divice accordibg to iphone Sevice center.

When the Iphone replacement device was received by me, it still had the over heating issues

On my last attempt i sent phone back to iphone store gateway and the technician did the same test and said no fault on the phone

But bring the phone home it still have the same overheating issue and i strongly believe that the mother board on the phone was chamged cause i can see the apps on the phone does not looks original.

I am appalled and disgusted on the service delivery of iPhone store at gateway branch. This as been a huge cost factor on my behalf going numerous times.

I still having problems with phone till present. I a upset.