POOR SERVICE

I am disappointed by the service received. In December I went instore to apply for an iPad for my daughter through Vodacom. I was told there is no stock of the one I wanted. I then went and app**** on online on 15 January and to date have not heard a word from anyone. If I do not go online and talk to someone online then I can't talk to anyone because I tried phoning the Brooklyn store and they don't answer. When I did the online application, the price was R5999 and then it was R8999. I was also then told that I will be paying the increased rate. Sorry is all I got. I then went to Incredible Connection and bought it there. On receiving it I went to iStore in Brooklyn to have the screen protector put on and the iCare activated. Well, I was told because I did not buy if from them, I am not allowed to have iCare. Please explain to me how your poor service now has an impact on the safety of my device.