dK
dane K

1 reviews | Active since Apr 2015

28 Apr 2015, 09:14

Poor Service and no regard for customer

Canal Walk store is really the worse store in terms of service. went to open a contract for an Iphone 6 128gb. completed forms with all documents and they were suppose to contact me in regards to acceptance of contract that was 21 March. ive been to the store on 5-6 occassions to follow up over the preiod of a month in regards to the progress and everytime the consultants and even a manager was of no use and seems to blame their system in regards to the contract not being issued and seems more concerned with getting me out of the store as they were busy. 2 weeks ago the manager romised to contact me and ive heard nothing. So went back to the store on sun 26th of April and was told the following: <br> <br> Telkom didnt approve it due to credit vetting and also the phone is no longer available as it was asigned to a new customer.<br> <br> went to telkom to confirm as to reason why, telkom confirmed that the contact was accepted on their side.<br> <br> went to cavendish branch in to see if we can re-apply as canal walk dismissed me when i was there<br> <br> Canvendish informed me the R599pm contract not availble its only on the unlimited R1899pm.<br> <br> 4weeks, 6 trips to CW, no phone, No Contact from store,sad

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