Poor service

<p>good day, I have never experienced such bad service before. Coming from a sales consultant position as well I know how difficult it can me be, but I must say I am disappointed in the experience I've had at Istore the glen shopping center. </p> <p> </p> <p>I am due to upgrade on my Vodacom contract, and checked with vodcome stores in terms of device and specific color but it wasn't available. So my next option was to go to the Istore in the glen ( know Very well I am gonna get what I want which is an iPhone 7 32GB Matt black ) since I asked they had in stock.</p> <p> </p> <p>upon my visit to the store I had to wait long to be attended to ( which was understandable cause the store was busy) </p> <p> </p> <p>soon as a consultant was available I was told the following : " sorry we can't assist you because we don't have a Vodacom consultant in store at the moment " so in a shop with 7 consultants at that moment no one could assist me ? Why ? Because the Vodacom consultant was off sick and was told to come the next day ? ( being today Sunday 5th of February 2017) to my knowledge what guarantees me that the consultant would be in today as they were off the previous day ? And the store manager on site couldn't assist me as well ? Why she doesn't know how to use "C3D" my question is as a manger shouldn't you know the systems in order to assist your staff when they need help ? I honestly don't see the " convienance " in " now being able to do your upgrade at an Istore if they gonna be limited on systems knowledge " </p> <p> </p> <p>i must say that is an inconvenience on a customer service perspective.</p> <p> </p> <p>kind regards </p> <p>Not so happy customer </p>