Poor repair service

<p>I checked my Macbook Air in for repair on Monday morning and hadn't heard anything so I was following up on it yesterday (Wed).</p> <p>A call centre lady Ithumeleng told me it'll take 12-14 working days. So told her that's not true . . I know its 3-5 days and I've had a few of mine repaired already and usually I get an sms the next day or latest day after to say its checked into the repair centre. I asked her to escalate and she said it hadn't left the iStore yet and that the manager of iStore Cavendish would call me right away . . she spelled her name for me as Thembela (her actual name if Camilla!). I went into the Cavendish and iStore Joe is helping me follow up on it.</p> <p> </p> <p>At the iStore, Joe said he will follow up for me and that it had left but it hadn't arrived at the repair centre. </p> <p>I am sorry, but this service is not acceptable - to drop it off on Monday and it hasn't reached the repair centre by Wed is not good enough. It is now Thursday and I still have heard nothing.</p> <p>Please let me know where my device is and update me on progress with the repair assessment. Thank you, Robin</p> <p> </p>