Poor qaulity product

Good day,

I would like to formally express my dissatisfaction with a recent purchase made from iStore.

On 30 November 2025, I purchased an iPhone cover case online for R400. While I appreciate that the item was delivered on the same day, the quality of the product has been extremely disappointing. Within less than a month of normal use, the cover case began to turn yellow.

Given the price paid and iStore’s reputation, I did not expect such poor product quality. Quite frankly, the experience feels no different from purchasing a low-quality item from an informal retailer, which is unacceptable considering the premium pricing.

I logged an enquiry regarding this matter on Monday 19th January, and a lady by the name Melissa Warren (***)acknoledge my complaint I follwed up yesterday, yet to date I have received no response. This lack of communication reflects very poorly on your customer service standards.

I feel completely let down and would not recommend purchasing accessories from iStore based on this experience. I would appreciate feedback on how this matter can be resolved. Kind regards, Nolita