POOR CUSTOMER SERVICE AND LIES AT ILANGA MALL ISTORE

Hi, I Bought A Throne On The 4th Of December 2021 At Illanga Mall I store I Started Using It On The 3rd Day Of Purchase When I Open It Only To Find Out The Handle Is Not Functioning, I Had No Choice But To Take It Back Where I Purchase It. They Promised Me They Will Take Care Of The Matter Then Get Back To Me But I've Been Waiting For Them To Get Back To Me But No One Did, i Had To Call Their Head office On The 15 Of January 2022 They Told Me They Had Received The Device But Its Between Their Where House They Asked Me I Haven't Received The New Device Said No, They Asked Me To Live My Details They Wil Get Back To Me.on The 4th Of February 2022 Went Back Where I Purchase The Device (illanga Mall I store) To Alert Them I Dnt Want Exchange Cause Its Long Overdue Then I Ask For Refund .they Told Me To Bring Eft Slip and The Proof I Did As They Asked The Consultant Told Me She Gonna Sent The Documents Then Il Get The Refund Within 10 Working Days But No One Got Back To Me and I Had To Go Back To Do The Follow Up The Lady Told Me She Forgot To Send The Documents. It Was Only Then That The Matter Was Being Followed Up. Then On The 16 February 2022 I Called Their Head office I Was Kept On Hold Till I Got Cut Off, yesterday Again 6 march 2022 I Called Them They Said They Wil Get To In Few Minutes No One Did.

I Had Enough Of This I store I Only Want My Money Back Cause They Are Unprofessional Poor Service, they Don't Know How To Deal With A Client. I Keep On Wasting My Airtime, my Energy Still No Help As Much I Do My Effort On My Cash I'm Not Happy At All

illanga mall I Store should've done follow up it's been three months but a waste of time

Best Regards Nkosinathi Ringane +***3 +***0 ***